We strive to deliver your orders quickly and safely. This policy explains our shipping process, delivery times, and what to expect when you place an order with us.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation:

• Business days - Monday through Friday, excluding holidays
• Order verification - We may need additional time to verify payment or address information
• High demand periods - Processing may take longer during sales, holidays, or promotional events
• Out of stock items - If an item is out of stock, we'll notify you and offer alternatives or a refund

Shipping Costs

We charge a flat shipping fee of $3.50 per order.

Shipping Destinations

Domestic Shipping

We currently ship to the addresses available at checkout. This includes:

• Residential addresses
• Business addresses
• P.O. boxes

International Shipping

We ship to select international destinations:

• Available countries - Check availability at checkout
• Customs and duties - You are responsible for any customs fees, import duties, or taxes
• Restrictions - Some products may not be available for international shipping

Order Tracking

Once your order ships, you'll receive:

• Shipping confirmation with tracking information, by email and in your order details
• Tracking number to monitor your package
• Estimated delivery date from the carrier
• Real-time updates available in your account dashboard

You can track your order by:

• Logging into your account and viewing "My Orders"
• Using the Track Order page with your order number and email address
• Visiting the carrier's website directly with your tracking number

Delivery

Delivery Requirements

• Signature - May be required for high-value orders
• Accurate address - You are responsible for providing correct shipping information
• Safe location - Carriers may leave packages in a safe location if no one is home
• Recipient availability - Someone should be available to receive the package

Delivery Issues

If you experience delivery problems:

• Package not received - Contact us if your package hasn't arrived within the estimated timeframe
• Damaged package - Inspect your package upon delivery and note any damage on the carrier receipt
• Missing items - Contact us within 48 hours if items are missing from your order
• Stolen package - File a police report and contact us for assistance

Address Changes

• Before shipping - Contact us immediately to update your address
• After shipping - Contact the carrier directly to request address changes (fees may apply)
• Incorrect address - If a package is returned due to an incorrect address, you'll be responsible for reshipping costs
• Undeliverable - If a package is returned as undeliverable, we'll contact you for a corrected address

Multiple Item Orders

Orders with multiple items may be shipped separately:

• Items may arrive in different packages
• Each package will have its own tracking number
• You will not be charged additional shipping fees
• Delivery dates may vary for each package

Shipping Restrictions

We cannot ship to:

• Addresses where delivery is prohibited by law
• Countries under trade embargoes
• Certain remote or rural areas (check at checkout)

Some products may have additional shipping restrictions due to:

• Size or weight limitations
• Hazardous materials regulations
• Local laws or regulations
• Temperature-sensitive items

Shipping Delays

While we strive for timely delivery, delays may occur due to:

• Weather conditions or natural disasters
• Carrier delays or issues
• Customs inspections (for international orders)
• Peak holiday seasons
• Address verification issues
• Force majeure events

We are not responsible for delays caused by the shipping carrier, but we'll do our best to help resolve any issues.

Lost or Stolen Packages

If your package is lost or stolen:

• Contact us immediately with your order number and tracking information
• File a claim - We'll work with the carrier to file a claim
• Investigation period - Carrier investigations typically take 7-10 business days
• Resolution - We'll issue a replacement or refund once the claim is approved

Cash on Delivery (COD)

We offer Cash on Delivery for select regions:

• Payment - Pay the delivery person when you receive your order
• Exact amount - Please have the exact amount ready
• Inspection - You may inspect the package before payment
• Availability - Check if COD is available in your area at checkout

Contact Us

For shipping questions or issues, please contact us: