We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our hassle-free return policy.

30-Day Return Window

You have 30 days from the date of delivery to return most items for a full refund. The item must be unused and in the same condition that you received it, with all original packaging and tags intact.

Return Requirements

To be eligible for a return, your item must meet the following conditions:

• Unused and unworn - Item must be in new, unused condition
• Original packaging - Must include all original packaging, tags, and accessories
• Proof of purchase - You must provide your order number or receipt
• Within 30 days - Return must be initiated within 30 days of delivery
• Not damaged - Item must not show signs of wear, use, or damage

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Intimate or sanitary goods (underwear, swimwear, etc.)
• Perishable goods (food, flowers, etc.)
• Personalized or custom-made items
• Health and personal care items
• Downloadable software or digital products
• Gift cards
• Items marked as "final sale" or "non-returnable"

How to Initiate a Return

Follow these simple steps to return your item:

Return Shipping Costs

• Customer responsibility - You are responsible for return shipping costs unless the return is due to our error (wrong item, defective product, etc.)
• Refundable if our error - If we made a mistake, we'll provide a prepaid return label
• Use trackable shipping - We strongly recommend using a shipping method with tracking
• Insurance recommended - Consider purchasing shipping insurance for valuable items

Refund Processing

Inspection

Once we receive your return, we will inspect the item to ensure it meets our return requirements. We'll notify you by email once we've received and inspected your return.

Refund Timeline

• Approval - If approved, your refund will be processed within 5-7 business days
• Original payment method - Refunds are issued to your original payment method
• Bank processing time - Allow 5-10 additional business days for your bank to process the refund
• COD orders - For Cash on Delivery orders, refunds will be issued via bank transfer or store credit

Partial Refunds

In some cases, only partial refunds may be granted:

• Items with obvious signs of use
• Items not in original condition or with missing parts
• Items returned more than 30 days after delivery
• Items without original packaging or tags

Exchanges

We currently replace items only if they are defective or damaged. If you need to exchange an item:

• Contact us immediately with photos of the defect or damage
• We'll provide instructions for returning the item
• Once received, we'll ship a replacement at no additional cost

For size or color exchanges, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 7 days of delivery
• Provide photos of the damage or defect
• We'll arrange a replacement or full refund, including return shipping
• No need to return severely damaged items - we may ask you to dispose of them

Wrong Item Received

If we sent you the wrong item:

• Contact us immediately
• We'll provide a prepaid return label
• We'll ship the correct item at no additional cost
• You'll receive a full refund if the correct item is unavailable

Order Cancellations

You may cancel your order before it ships:

• Before shipment - Contact us as soon as possible for a full refund
• After shipment - You'll need to follow our return process once you receive the item
• COD orders - Can be cancelled anytime before delivery

Late or Missing Refunds

If you haven't received your refund:

• Check your bank account again (it can take time to process)
• Contact your credit card company (it may take time for the refund to post)
• Contact your bank (processing time varies)
• If you've done all of this and still haven't received your refund, contact us

Contact Us

Questions about returns or refunds? We're here to help: